University Software Licensing Community
SLAM 2018 Conference
Hotel Jen, Brisbane 12 - 14 September 2018
Matt Carmichael, Director, Support Services and Engagement, Monash University
SAM and the University Ecosystem - Thursday 13 September, 9:00am
What the Uni ecosystem looks like (high level)
Universities must find a way to lift revenue and drop operating costs - this feeds the ecosystem
Data and more accurately, analytics and intelligence, plays a huge role in University viability (feeding the ecosystem)
SAM is a key source of data and that data must generate analyses and intelligence
With a background in Electronics Engineering, Matt has worked within a technology umbrella performing various roles across a diverse array of organisations. Starting his career working with the hearing impaired in a government organisation, it was here he developed a passion for customer service and pleasing the individual before moving into the contact centre realm at Sensis. Joining Monash University in 2010 to help drive the Shared Services program, Matt played a key role in centralising the university’s large and complex IT needs. With approximately 240 front line service management and support staff, he currently serves as the eSolutions Director of Support Services and Engagement.
John Lunt, CEO, Certero
SAM Solutions - The Pendulum - Thursday 13 September, 9:30am
It's time to reimagine the value needed from a SAM solution
Today's market choices
John’s experience includes over 30 years in the IT industry working in senior management roles with IBM, Equifax, Fujitsu and Agilisys overseeing the design, implementation, support and management of information systems in industries such as manufacturing, retail, telecommunications, financial services, utilities and local government. As co-founder and CEO of Certero, John is primarily responsible for setting the business strategy for enabling organisations worldwide to improve their IT efficiency.
Kate Barclay, Sales Manager - ANZ, Snow Software
SAM Maturity Assessment-understanding the key pillars of SAM -WORKSHOP- Thursday 13 September, 11:30am
During the session we will run through the key pillars of SAM – Process, Platform and People – explaining the importance of each one and asking some questions of the audience to encourage them to think about their own environment within that context. We will provide the audience with a worksheet that they can complete as we go through the session which includes all of the questions and an overview of each section. The audience can choose to take the worksheet away at the end of the session or they can leave their results with us and we will analyse the response and provide them with a score, and a detailed results and recommendations presentation following the event
Kate has worked in Software Licensing and Asset Management for over 15 years across Australia and New Zealand. Currently working as a Sales Manager at Snow Software, Kate’s passion for SAM coupled with Snow’s best-of-breed technology has allowed her to support many organisations through their SAM journey, helping them get the most from their software investments. She is thrilled to be part of USLC SLAM for another year and looks forward to connecting with the attendees and hearing stories of their SAM journeys over the past 12 months.
Anne Cameron, Commercial Manager, Monash University & Acting-Chair, USLC
USLC Update, Wednesday 12 September, 1:45pm
CASE STUDY - Part 2 - SAM Implementation, Wednesday 12 September, 3:30pm
Starting out on a SAM journey is never an easy task, and in an organisation as large and complex as Monash University, it can be even more challenging. Selecting the right partner to work with the university was a challenge in itself, but one that has proved critical to the success of our SAM project. This presentation follows on from last year's discussion about our SAM Procurement Project and will discuss the road travelled since then, including then importance of our vendor selection processes, implementation challenges, an unexpected opportunity to build support within the organisation, achievements to date, and what the future holds as we continue on our SAM journey.
Anne is a Commercial Manager & IT Asset Management Team Leader at Monash University with a wide range of experience that has developed over the past 24 years in the Higher Education sector, and includes IT Asset Management, IT Leasing, Telephony, Hardware and Software Procurement, Contract and Category Management and more. In her current role, Anne has been leading the drive for a university-wide approach to software asset management strategies and solutions.
Justin Cook, Technology Strategist, Microsoft
Keys to Understanding Microsoft Volume Licensing - CAUDIT Renewal. Overview of benefits to be leveraged & deep dive into detail of the agreement. Thursday 13 September, 1:15pm
Justin is an Education Technology Strategist supporting education customers across Qld, NT and WA. He is passionate about technology and the impact that it can have in education. His role allows him to work with education customers to help map solutions to education challenges and priorities, and is always looking for new ways to make the impossible possible.
Natalie Cooper, Finance Manager, Deakin University
Implementation of SAM at Deakin using Snow - Thursday 13 September, 11:00am
Overview of Deakin’s SAM journey of the past 2 years covering:
life before SAM
implementation of SAM at Deakin including SNOW software
outcomes to date
roadmap and plans for the future
demo of SNOW’s automation platform used by Deakin to automate software requests
Natalie Cooper has worked at Deakin for over 20 years, first in Internal Audit and then as Finance Officer/Manager in eSolutions. The role has grown significantly over the years and Natalie now spends much of her time leading a small team to manage the Finance operations for eSolutions including Software Asset Management, using SNOW as their SAM tool.
Emiliano Fisanotti, Vendor Management Specialist, The University of Sydney
SLAM Managed Service - the UniSyd Experience, Friday 14 September, 1:45pm
Emiliano joins The University of Sydney from The University of New South Wales, where he was the Software Distribution and Licensing Specialist with a total tenure of 10 years. Emiliano has a background in procurement and provides subject matter expertise on IT vendors, contracts, and financial governance. He also holds an Executive position in the USLC under CAUDIT, with a view towards upholding the best interests of Australian and New Zealand universities. In his current role, Emiliano is responsible for managing the University Wide Cost Centre (UWCC) for software portfolio and associated strategic vendor relationships. The role also includes vendor performance management, and will be actively focused on UWCC budgeting and reporting, and facilitating on-time renewals.
Monica Ganantra, Licensing Sales Specialist, Microsoft
Keys to Understanding Microsoft Volume Licensing - CAUDIT Renewal. Overview of benefits to be leveraged & deep dive into detail of the agreement. Thursday 13 September, 1:15pm and
Recap of CAUDIT Agreement and Q&A - Workshop. Friday 14 September, 9:00am
Monica has been working with Microsoft for 6 years working both in the Marketing and Licensing area. For the last 3 years she has been specifically aligned to the Education sector as a Licensing Sales Specialist (LSS). Monica is the LSS for the Independent & Catholic schools across Australia, as well as of recent some of the Universities across Australia. Monica specialises in both Education licensing programs and product licensing by working closely with both the Academic customer base and the LSP channel to deliver the optimal licensing solution which involves developing the licensing framework through to processing contracts and licenses throughout the term of the agreement
David Goad, Head of IoT/AI Strategy, Insight/Ignia
Building the Campus of the Future, Today - University of WA Smart Campus- Friday 14 September, 9:30am
David has over 25 years of industry experience having held senior leaderships roles with recognized IT brands such as KPMG Consulting, Microsoft and Hitachi Solutions. A successful entrepreneur and author, David is currently a Post-Graduate Fellow at Sydney University, and teaches at both Sydney University and University of NSW in the areas of Innovation, Business Applications, Digital Business Management and Accounting Information Systems. David is a Co-Chair of the IoT Association of Australia and provides consulting advice to entrepreneurs starting new businesses and to enterprises developing their IoT and AI strategy.
Sreekanth Gopalakrishnan, Manager - Service Quality, Curtin University
Virtual Computing Labs using VDI - Thursday 13 September, 10:30am
Curtin University is using Virtual Desktop Infrastructure (VDI) to create Virtual Computing Labs for students .What started as a solution for online/OUA students got expanded due to the demand in other areas for increased flexibility, cost savings and ease of use. The presentation will look at the various applications of the VDI in Curtin environment and how it is helping the staff and students to resolve some of the business challenges around software availability
In his role of Manager-Service Quality, Sreekanth leads practices related to Service Asset and Configuration management. He has, in the past, built successful service management practices for clients across Asia, Europe and North America working for companies like Dell, IGATE and IBM. Sreekanth joined Curtin in 2014 as part of service transformation initiatives within Curtin to align the services based on IT Service management best practices. Sreekanth was the service delivery leader for IBM Nordic region prior to joining Curtin where he led several transformation projects to improve service quality and optimise business processes. Sreekanth is an Certified ITIL, ISO20000,27000, PMP, COBIT and CSAM (IAITAM) professional.
Steve Johnston, Director, Strategic Procurement, CAUDIT
CAUDIT Update, Wednesday 12 September, 1:00pm
This session will provide an update on the current and planned procurement activities from a national perspective. This is usually an agenda item in the USLC Meeting.
Stephen Johnston joined CAUDIT in 2011, having departed Edith Cowan University after 13 years of service. At ECU he held a number of senior IT roles including Manager, IT Infrastructure and Manager, IT Project Governance. He has had over 15 years’ experience in Higher Education, previously working for both Curtin University and the University of Western Australia. Steven has been involved in more than thirty tenders and subsequent vendor negotiations. He understands the need for the development of relationships between staff, institutions, vendors and resellers and works hard to ensure that the relationships are a benefit to all involved.
Steve Jorgensen, Manager of Field Services, Griffith University
Student Digital Workspace Case Study Presentation - Friday 14 September, 1:15pm
Commencing in 2014, Griffith University undertook a review of usage levels of teaching labs and the age profile of the fleet. The outcome led to the repurposing of a number of labs to other uses and the development of a Digital Workspace Solution strategy. This presentation will follow the journey from discovery of the over servicing of Students computing requirements through to successfully providing a solution that is cost contained yet student experienced focused
Steve Jorgensen is an IT professional with over 15 years experience in the industry. Steve has held various operational & management positions, specialising in end user computing technologies and service delivery. Steve is the Manager of Field Services at Griffith University and has been project managing the Student Digital Workspace implementation for the past 18 months
Tim Lane, Chair, CAUDIT Cybersecurity Community
Cybersecurity and SAM - Thursday 13 September, 3:15pm
Andrea McDonald, Licensing Specialist, Microsoft
Keys to Understanding Microsoft Volume Licensing - CAUDIT Renewal. Overview of benefits to be leveraged & deep dive into detail of the agreement. Thursday 13 September, 1:15pm &
Recap of CAUDIT Agreement and Q&A - Workshop. Friday 14 September, 9:00am
Andrea has been working with Microsoft for 16 years, based in Sydney Andrea has a National supporting role focused on Departments of Education, TAFE and Universities. Andrea is a Licensing Specialist for the Education Programs. This role involves supporting Academic Customers, the Academic Partner community and Microsoft Account teams with the myriad of product licensing and program licensing options. Andrea supports the construction and delivery of optimal licensing solutions from proposal and processing as well as the continued support required for the lifecycle of each Agreement
Mark Noonan, Licensing Specialist/Project Manager, The University of Queensland
The Future of SAM in Higher Education - Workshop - Wednesday 12 September 4:00pm
SAM is dead, long live, SAM.
Cost savings versus Cost avoidance, Optimization versus Utilization, Snow versus Flexera, just what is our 2020 objective? This session will investigate where SAM is heading in Universities. It will challenge the work we are currently doing, the resources we are consuming and how our jobs are dispensable. Do we really know what our clients expect or need and is SAM relevant to them?
Face the challenge now, bring your best business case and let’s see how it stacks up.
Mark retired from active duty in 2018, but continues to work casually as a Software Licensing Advisor. He is currently working for The University of Queensland on a SAM maturity project. Mark previously worked for QUT, Griffith University and many years ago at UQ in roles primarily related to software licensing, procurement and vendor management.Mark was an Apple University Consortium representative, a member of the AUC Executive and was instrumental in forming the University Software Licensing Collaboration where he saw it grow from three Brisbane Universities to the current CAUDIT Community of Practice. He has presented at SPUSC, EDUCAUSE and QUESTnet conferences highlighting the need for collaboration, improved software licence management and recently collaborative procurement. He has been a regular fixture at all SLAM conferences and is pleased to be returning as delegate and presenter in 2018.
Miriam Redding, Director, Navigate Clear
IBM Audit Playbook - Friday 14 September, 11:30am
Knowledge is power and during an audit it pays to know as much as possible. Audits don’t have to be daunting, especially if you have a clear understanding of your usage and how the audit process will occur. Filled with tips, this session will cover the following topics:
What to expect - We will run through a high-level process from start to finish.
How to prepare - We’ll cover off who to involve as well as discussing how to establish proactive reporting including the IBM License Metric Tool (ILMT).
Current trends and hot topics - We’ll discuss what’s happening locally across A/NZ.
Miriam Redding has worked in the ICT industry for more than 15 years in the US and Australia/New Zealand. She currently directs Navigate Clear, an independent software advisory firm. Miriam has always had an interest in software licensing issues and her experience spans Microsoft, Citrix, Business Objects, and Adobe, as well as IBM. In 2005 she made licensing the focus of her work. Since then she has worked specifically with IBM licensing, developing an awareness of the complex licensing models of many IBM products.
Peter Rowe, Solution Engineer Team Lead, Flexera
Realising Your SAM Value - Degrees of Success & Graduating with Honours - Friday 14 September, 2:15pm
Nobody would argue that better Software Asset Management is a bad idea. But there are degrees of success and often SAM is viewed in a very singular, one-dimensional way that fails to capitalise on the effort and change involved to fully realise the value. SAM needs to be so much more than simply counting things if you want your SAM Program to graduate with honours! This presentation shows how SAM can be done in a holistic, multi-dimensional way that takes account of the CAUDIT Top Ten Topics 2018. The approach considers licence compliance, usage optimisation, integrated asset management, security, frictionless self-service and the implementation of a common language across the University with regard to the definition of an “asset”. This integrated methodology ensures Software Asset Management is one of the transformative capabilities and that will serve the competitive advantage of individual institutions, and will benefit the higher education and research sectors as a whole.
Peter has been working in and around IT since 1995, starting as a web developer when you still had to explain what the web was to people, through some of the UK’s largest ERP implementations, and then on to Australia - Now focused on software license optimisation, application security, data normalisation and in combination - holistic Technology Asset Management with Flexera, the organisation that is reimagining how software is bought, sold, managed and secured.
Swinder Sandhu, Desktop Support Manager, Macquarie University
Campus Wide Device Management - CASE STUDY - Wednesday 12 September, 3:00pm
Swinder Sandhu has been in the IT industry for the last 18 years, having worked in Healthcare, Catholic Education and now working in the university sectors. Currently working at Macquarie University as the desktop support manger overseas desktop team supporting Faculty of Medicine, executive and other departments of the university. His team is also responsible for asset procurement and deployment including software assets.
Jeff Stafford, Manager, Strategic Procurement, CAUDIT & SLAM Conference Chair
CAUDIT Update, Wednesday 12 September, 1:00pm
USLC Update, Wednesday 12 September, 1:45pm
Cybersecurity & SAM, Thursday 13 September, 3:15pm
Jeff is currently enjoying a secondment to CAUDIT in its strategic IT procurement portfolio. Jeff’s career at Griffith University has encompassed IT procurement, help-desk and desktop IT support services, project management, software asset and contract management
Wayne Weisse, Director, Education & Government, Digital Media, Adobe
Adobe Software Licensing Update and CAUDIT Q&A - Friday 14 September, 11:00am
Wayne Weisse is Director for Adobe in the Australia and New Zealand Region. Over 30 years of experience in information technology engineering, design, sales and management with significant exposure to USA, Australia and Asia markets.
In June 2009, Wayne Weisse joined Adobe’s education business to deliver on the Australian “Digital Education Revolution” program initiated by the federal government in 2007.
Over the past 9 years, Wayne has worked extensively across the education sector managing Adobe’s enterprise software programs, services and digital media teams to integrate technology with the core education curriculum.
Wayne manages Adobe’s Digital Media education & government business executives and sales programs across Australia & New Zealand region.
Winston Woo, Contracts Administrator, The University of Queensland
UQ's Solution Towards Home Use Solutions - Demo - Friday 14 September, 10:00am
A brief discussion and demonstration of UQ’s own solution towards staff and student home use software. Using automation and self service has provided significant time and cost efficiencies with better records for both servicedesk and end users.
Winston Woo is a contracts administrator at The University of Queensland trying to bridge the gap between ICT procurement and visibility. He has an IT service desk background and several years’ experience as a software licensing officer. On weekends he battles a bush block and is the proud owner of 8 geese.